FAQ COLLEZIONE M-01

The phone operating system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the M-01 App on your phone for long time it might happen. But the watch will re-connect automatically with your phone if you activate M-01 App only after few seconds.

To successfully pair the smartwatch with the APP, first make sure that BT is turned on on your smartphone. Then from the main menu of the APP >> Device >> Add device >> click on DEVICES LIST at the top right and select MORELLATO M-01 with the same BT MAC that you find in the watch menu under the INFO item and wait until when it connects. Once connected you will receive a notification that will ask you for authorization to pair your smartphone with the smartwatch, then click on PAIR. Then go to the BT section of your smartphone and you should see the MORELLATO M-01 device connected, if not, tap it to connect.

You can unpair the smartwatch following these steps: from the APP: Device >> Remove Device. From the smartphone: Settings >> Connections >> Bluetooth >> Paired Devices >> click on the small wheel right of MORELLATO M-03 >> UNPAIR. Once disconnected you won't lose the data, but the smartwatch and the smartphone will no longer be connected. To restore the connection between the two it will be necessary to follow the steps to pair them again.

To check if the App is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can double check it through the APP by following these steps; FW version: Main menu >> Device >> Firmware upgrade; APP Version: Main Menu >> Me >> About

M-01 supports smart phones IOS version 12.0 or above / ANDROID 5.0 or above; you can check your phone system version in Settings >> General >> About >> Software version for IOS devices; and Settings >> About Phone >> Software information for ANDROID devices

The smartwatch can stay connected obstacles-free at least 10 meters and max 20 meters depending on the quality of the Bluetooth.

The phone call notification is only active while the APP is allowed to obtain related permissions from your phone. It's required at the beginning of first connection in APP and you should choose ALLOW to authorize the APP to do so. For Android devices you can double check in phone settings by following these steps: Settings >> Apps >> MORELLATO M-01 >> Permissions >> make sure that PHONE permission is allowed, as long as other permissions. Finally check in the APP if CALL REMINDER setting is ON (APP >> Device >> Call reminder >> turn it ON)

The device need to be kept close to the smartphone and with BT active and battery charged, if so it should not disconnect.

First of all make sure smartwatch and smartphone are correctly paired. Sports / health data will be uploaded and updated in the phone APP while you activate the APP, you just need to wait a few seconds. Make sure the BT is well connected. Also make sure you have the latest version of the APP installed; APP >> Profile >> Information and check on the App Store / Google Play Store if there are new updates. Also make sure you have installed the latest version of the FW: from the main menu of the APP >> Device >> Firmware Update >> a pop up message should appear informing that there is no update available in case the current version of FW is already the most up-to-date. Finally, make sure the APP is allowed for a background task: -for iOS devices: Settings >> MORELLATO M-01 >> allow BACKGROUND APP UPDATE; -for Android devices: Settings >> Applications >> MORELLATO M-01 >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.

Synchronization is instant while the APP is on.

No you can't. Only automatic synchronization is allowed. But in the App main page >> Home, you can pull down the interface to refresh the dada. First of all make sure that your smartwatch and smartphone are correctly paired. The sports / health data will be uploaded and updated in the phone APP while you activate the APP, just wait few seconds. Make sure the BT is well connected.Also make sure you have the latest version of the APP installed: To check if the APP is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can check the APP version through the APP itself: APP>> Me >> scrolling down untill the end of the page you can see the APP version. Also make sure you have the latest FW version installed: APP>> Device>> Firmware Upgrade>> The message "No update available" should appear if the Firmware is already updated to the latest version. Finally, make sure the APP is allowed for a background activity: For Android devices: Settings >> AP>>Morellato >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.

To be able to receive calls correctly, make sure that the incoming call alert is active. You can check this from the APP by following these steps; iOS: App main menu >> Device >> Call notification >> Activate INCOMING CALL ALERTS; Android: Main menu of the APP >> Device >> make sure that the INCOMING CALL ALERT entry is active. Also make sure that the APP has the relative authorization: to check follow these steps in your smartphone: Settings >> Applications >> MORELLATO M-01 >> Permissions >> checks that the permissions for PHONE and CALL LOGS are active. Also make sure the M-01 is connected to your smartphone; iOS: Settings >> Bluetooth >> Verify that MORELLATO M-01 is connected; click on the relevant blue info button and make sure that the SYSTEM NOTIFICATIONS SHARE setting is active; Android: you can’t see

If you don't want the smartwatch to make/receive any call you should turn off Incoming Call button on Message push section by following these steps: from the phone APP main page >> Me >> Device >> Message Push >> Incoming Call; You can also simply turn on the Do Not Disturb button from phone APP main page >> Me >> Device >> Do Not Disturb. If so, the smartwatch will not receive calling and message notification.

For further clarifications, please contact the dedicated service at: 049 9323887. The service operates at the following times and days: Tuesday 3 p.m. - 5 p.m; Wednesday 3 p.m. - 5 p.m; Thursday 9.30 a.m. - 12.30 p.m.

You may try to ask your question to the SERVICE CENTER for further clarifications

In order to turn on the smartwatch try a long push on the 3H button or put the watch onto the charger. Also make sure it is charged enough.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. Generally the higher the brightness level on the smartwatch, the lower the battery lasting.

Charging animation will be shown while smartwatch is charging

You shall check whether the two charging base metal pillars are correctly fit into watch backside charge points or not.

Charging time will be around 2-3 hours.

There's a battery icon on watch display which shows the battery level.

Like smartphone, after a long time of no using, also the battery watch will loose power. It's normal and, after charging the watch, it will start running regularly.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. If battery loose power too fast, please contact Morellato Sevice Center for help.

You shall push 3H button to light up the screen. If the watch can not turn on, please contact Morellato Service Center for help.

The watch actually doesn't work when charging, it only shows the charging animation.

You will get the smartwatch box and the related dock charger and of course the smartwatch.

You may try to ask your question to the SERVICE CENTER for further clarifications.

While the fix pin fits the strap hole properly, the strap should not easily open.

You may try to ask your question to the SERVICE CENTER for further clarifications.

M-01 is designed with "easy click" spring bar so you can change straps by yourself easily.

You should normally re-connect to the smartphone and complete the update through M-01 APP will fix it. Make sure phone with good condition of internet access. Or please contact Morellato Service Center for assistance.

No, you can not.

Here the following steps; From the watch: swipe up from the main menu >> Settings >> Factory mode >> Confirm

Here the following steps; From the watch: swipe up from main menu >> Settings >> Language >> Turn AUTO-SYNC button off >> Select the language you want

Here the following steps; From the watch: swipe up from the main menu >> Settings >> Brightness

Here the following steps; From the watch: 1) swipe down to first interface and turn on BT 3.0 icon; 2) go to your smart phone settings>> Bluetooth >> find out BT 3.0 and connect it.; 3) open your music player and make sure the phone can access internet.; 4) from the watch swipe down from the main page >> music >> play

You shall enter the APP and follow this step: Main menu >> Me >> Device >> Message Push >> turn off the APP you don't want receive notifications from.

First of all make sure that the smartphone is BT connected and allowed to share notifications and details to the smartwatch. If notifications are still not working, you shall enter the APP and follow this step: Main menu >> Me >> Message Push >> check if you turned on the notification switch for related APP

You shall enter the APP and follow this step: Main menu >> Me >> Goal >> Select the target >> Confirm

We do not store in any way your personal data and it is used solely to give you a more personalized experience with M-01 and M-01 APP.

This kind of data is not compulsory but it is only needed for a better calculation and management of your sports activity and for HR and BP monitoring.

You shall enter the APP and follow these steps: Main >> Me >> Select the top-middle round person icon >> Select data you want to change >> Save

You normally will get automatically FW / UI updates, but you can double check also on the mobile APP in follwing these steps; Main menu >> Me >> Device >> Firmware upgrade >> an "ALREADY THE LATEST VERSION" message should pop up if the device is already updated.

It is automatically synced with the phone time when it's connected. In case of any discrepancies, make sure the device is connected

You may try to ask your question to the SERVICE CENTER for further clarifications.

Here the following steps; from the APP: Main >> Me >> Manual or visit Morellato website and scroll down to Customer service >> Instruction manual.

We suggest to trying unpairing completely the BT from the phone and also reset the device (if screen is moving). Then keeping it fully charged and trying to connect again the device, you shall check if any firmware update is available from the APP.

You shall put the watch on the charger to light it up, or if it has enough power try to push 3H button to light it up or try a long push to turn it on.

M-01 provides 4 watch faces for user's options. To change watch face just keep pressing on the main display until it shows all the different display options.

The smartphone of course vibrates when it's connected correctly with the smartwatch. If you want to remove the vibration you can do it from the smartwatch by swiping down from the smartwatch main page and turn off the vibration icon (the middle one in the first line) waiting till the icon becomes grey. If you don't want to get notifications from an app or more than one, you shall enter the APP and follow this step: Message Push >> from the list you can turn off the notification you don't want to see on your watch.

If you want to remove vibration we suggest you to turn on the DO NOT DISTURB mode if the vibration bothers you: from the watch: swipe down from the watch main page >> tap on moon icon; From the APP: Device >> Do not disturb.

Like all smartphones, the screen of the M-01 smartwatch does not work well if the display is wet, so keep the screen away from sweat or water. Also make sure that the device does not receive strong impacts that could damage it. If it's not a water issue, make sure the UI and firmware are up to date and, if so, do a smartwatch data reset. If it still does not work, contact the Morellato Assistance Center for assistance.

There is no need to keep it open all the time. The watch will re-connect automatically with your phone if you active M-01 App again. For Android make sure the APP is not optimized in order to keep receiving data.

Yes.

No you can't

No, M-01 App supports only one phone with one watch per session.

The sensor requests a little bit tight contact to your skin to detect the Heart Rate. You can try to wear the watch tighter but be aware of no hurting your wrist.

The sensor is not a medical level or high performance apparel and it requests a little bit tight contact to your skin to detect the Heart Rate. You can try to wear the watch tighter but be aware of no hurting your wrist.

You shall enter the APP and follow this step: main menu >> Status >> Heart Rate, it will be displayed the Heart Rate chart.

From the smartwatch you shall swipe up from the main menu >> Camera >> just tap on the watch face to take pictures with the smartphone camera

As a normal stopwatch you may just start and pause/reset the total time counting on the display. You can record one time or multiple time as well.

M-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

M-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

M-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

M-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

M-01 is an IP67 device therefore it is water proof in situations like washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

No, M-01 is an IP67 device therefore it does not support diving for long periods of time.

Since M-01 is an IP67 device therefore it is water proof and it should not have any problems even with heavy rain.

Make sure your phone can access internet and the BT is well connected: if that, watch will capture and display the weather automatically after connecting.

Here the following steps; from the APP: Main menu >> Me >> Device >> Do not disturb >> Switch it on/off; from the watch: swipe down from the main watch face >> click on the "Do not disturb mode" (the moon icon one in the second line) to switch it on/off;

To make sure you don't have problems receiving notifications on Android device, you need to follow all these steps; 1) SETTINGS >> CONNECTIONS >> BLUETOOTH >> Pair and connect BT 3.0 device; 2) SETTINGS >> APPS >> Select MORELLATO M-01 >> Click on NOTIFICATIONS >> Activate SHOW NOTIFICATIONS; 3) SETTINGS >> APPLICATIONS >> Select MORELLATO M-01 >> Click on PERMISSIONS >> Click on the features you want to authorize and select ALLOW; 4) SETTINGS >> BATTERY AND DEVICE CARE >> BATTERY >> Check that the APP is already NOT OPTIMIZED therefore it is always active in the background

Assicurati che lo smartwatch sia ben collegato all'APP e che sia indossato correttamente durante l'allenamento.

Make sure the smartwatch is well connected to the APP and is correctly worn throughout the workout.

They will be synchronized immediately while the APP is on.

Every device can have a slight different ways to calculate steps due to different hardware. Try a wear the device properly to ensure the most accurate step calculation.

The side pusher is used mostly to go back to the main page, but also to turn on/off the device. Please go to the user manual in the phone APP for more details.

Please try to push and pull it lightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.

Please try to push and pull it slightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.

Here the following steps: from the watch main page >> Swipe up >> Settings >> Factory mode

Not available for M-01

Mentre dormi con un orologio M-01, esso monitorerà il battito cardiaco/ossigenazione del sangue e i tuoi movimenti durante il sonno. Quindi fornisce un rapporto sul sonno tramite il nostro algoritmo. Assicurati che lo smartwatch sia indossato correttamente durante il sonno.

While you are sleeping with a M-01 watch, it will monitor your heart beat/blood pressure and your movements during your sleep. Then it provides a sleep report through our algorithm. Make sure the smartwatch is correctly worn through your sleep.

You shall enter the APP and follow this step: Main menu >> Status >> Sleep, it will be displayed the Sleep chart.

Yes, you can do it with a long push on the button or by following these steps: swipe up from the smartwatch main page >> Settings >> Power off

No. Data will be kept and after a re-connection you can review them from your phone APP.

Yes. If the watch is off, BT is off as well, so connection of course can't work.

Here the following steps; from the watch main page: swipe up from the watch main page >> Sport >> Choose the sport you'd like to start

Here the following steps: from the watch >> Swipe up from the main watch form >> Sport >> Record

Yes, it will show the time correctly even after unpairing but it won't do it if powerd off or out of battery.

Time is synced from your smartphone, so make sure that the smartwatch is well connected with the BT. If time is still wrong, we suggest to reset the data of the device, manually disconnect from the BT and pair again.

You need to download MORELLATO M-01 APP, you may download it from Google Play Store and App Store or with the QR code here below.

The smart watch is designed to pair with only one smart-phone at a time. If you cannot find the watch from your APP Bluetooth list, check if it's connected to another device. If this is the case, unpair these two and try again with the desired smart-phone. not, it's likely due to a location problem. Make sure your location permission is turned on. To verify it follow these steps: from your phone: Settings >> Apps >> MORELLATO M-03 >> Permissions >> Allow LOCATION permissionOf course make sure your BT on your smartphone is ON.

When the alarm rings, the smartwatch starts vibrating and the display shows the time you set the alarm in the APP. It will automatically stop ringing after 15 vibrations.