FAQ M-02 COLLECTION

The phone operating system may interrupt / close the APP activity in the background for some reasons (such as energy saving, system optimization, etc ...); if you don't use the MORELLATO M-02 App on your phone for a long time this could happen. But the watch will automatically reconnect to your phone only after a few seconds of activating the M-02 app.

To correctly pair the smartwatch with the smartwatch APP, first make sure that BT is turned on on your smartphone. Then from the main menu of the APP >> Smartwatch >> Add device >> select MORELLATO M-02 with the same BT MAC you find in the watch menu under the INFO item and wait until it connects. Once connected you will receive a notification asking you for authorization to pair your smartphone with the smartwatch, then click on PAIR. Then go to the BT section of your smartphone and you should see the MORELLATO M-02 device connected, if not, tap it to connect.

No, you won't loose data

To check if the App is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can double check it through the APP by following these steps: FW version: Main menu >> Smartwatch >> FIRMWARE VERSION >> a message saying "the version is already updated" will appear if there are no updates available. APP version: APP >> Main >> click on the PROFILE icon at the top left >> Settings >> Software version

M-02 supports IOS smartphone version 10.0 or later / ANDROID 5.0 ​​or later; you can check the version of your phone system in Settings >> General >> About >> Software version for IOS phone; and Settings >> About phone >> Software information for ANDROID phone

The smartwatch can stay connected obstacles-free at least 10 meters and max 20 meters depending on the quality of the Bluetooth.

The call / message notification is active only while the APP is authorized to obtain the related permissions from the CALL. It is required at the beginning of the first connection in the APP and you should choose ALLOW to authorize the APP to do so. Also make sure the call alert notification is active (APP >> Notifications >> make sure CALL is active).

The device need to be kept close to the smartphone and with BT active and battery charged, if so it should not disconnect.

First of all make sure smartwatch and smartphone are correctly paired. Sports / health data will be uploaded and updated in the phone APP while you activate the APP, you just need to wait a few seconds. Make sure the BT is well connected. Also make sure you have the latest version of the APP installed: APP >> Profile >> Information and check on the App Store if there are new updates. Also make sure you have installed the latest version of the FW: from the main menu of the APP >> Smartwatch >> Firmware update >> a pop up message should appear informing that there is no update available in case the current version of FW is already the most up-to-date. Finally, make sure the APP is allowed for a background activity:for Android devices: Settings >> Applications >> MORELLATO M-02 >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.

Synchronization is instant while the APP is on.

No you can't. Only automatic synchronization is allowed. But in the App main page >> Home, you can pull down the interface to refresh the dada. First of all make sure that your smartwatch and smartphone are correctly paired. The sports / health data will be uploaded and updated in the phone APP while you activate the APP, just wait few seconds. Make sure the BT is well connected.Also make sure you have the latest version of the APP installed: To check if the APP is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can check the APP version through the APP itself: APP>> Me >> scrolling down untill the end of the page you can see the APP version. Also make sure you have the latest FW version installed: APP>> Device>> Firmware Upgrade>> The message "No update available" should appear if the Firmware is already updated to the latest version. Finally, make sure the APP is allowed for a background activity: For Android devices: Settings >> AP>>Morellato >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.

First make sure that BT is turned on on your smartphone. Then from the main menu of the APP >> Smartwatch >> Tap on the word CLICK ON A CONNECTABLE DEVICE >> select MORELLATO M-02 with the same BT MAC you find in the watch menu under INFO and wait until it connects. Once connected, you will receive a notification that will ask you for authorization to pair your smartphone with the smartwatch, then click on PAIR on both the phone and the smartwatch. Then go to the BT section of your smartphone and you should see the MORELLATO M-02 device connected, if not, tap it to connect. Then from the main screen of the smartwatch scroll down and touch the CALL CONNECTION icon to make MORELLATO M-02 CALL visible in the BT section of your phone, then touch it to connect it: when MORELLATO M-02 CALL is connected, the CONNECTION CALL icon on the smartwatch will have turned blue. At this point the smartwatch will be ready to make calls. To allow the smartwatch to receive calls, make sure that the CALL icon in the NOTIFICATIONS section of the APP is active (APP >> Notifications >> Call >> active)

First make sure that BT is turned on on your smartphone. Then from the main menu of the APP >> Smartwatch >> Tap on the word CLICK ON A CONNECTABLE DEVICE >> select MORELLATO M-02 with the same BT MAC you find in the watch menu under INFO and wait until it connects. Once connected, you will receive a notification that will ask you for authorization to pair your smartphone with the smartwatch, then click on PAIR on both the phone and the smartwatch Then go to the BT section of your smartphone and you should see the MORELLATO M-02 device connected, if not, tap it to connect. Then from the main screen of the smartwatch scroll down and touch the CALL CONNECTION icon to make MORELLATO M-02 CALL visible in the BT section of your phone, then touch it to connect it: when MORELLATO M-02 CALL is connected, the CONNECTION CALL icon on the smartwatch will have turned blue. At this point the smartwatch will be ready to make calls. To allow the smartwatch to receive calls, make sure that the CALL icon in the NOTIFICATIONS section of the APP is active (APP >> Notifications >> Call >> active)

For further clarifications, please contact the dedicated service at: 049 9323887. The service operates at the following times and days: Tuesday 3 p.m. - 5 p.m; Wednesday 3 p.m. - 5 p.m; Thursday 9.30 a.m. - 12.30 p.m.

You may try to ask your question to the SERVICE CENTER for further clarifications

In order to turn on the smartwatch try a long push on the side button or put the watch onto the charger, make sure it is charged enough.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. Generally the higher the brightness level on the smartwatch, the lower the battery lasting.

Charging animation will be shown while smartwatch is charging

You shall check whether the two charging base metal pillars are correctly fit into watch backside charge points or not

Charging time will be around 2-3 hours.

There's a battery icon on watch display which shows the battery level.

Like smartphone, after a long time of no using, also the battery watch will loose power. It's normal and, after charging the watch, it will start running regularly.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. If battery loose power too fast, please contact Morellato Sevice Center for help.

You shall push side button to light up the screen. If the watch can not turn on, please contact Morellato Service Center for help.

The watch actually doesn't work when charging, it only shows the charging animation.

In addition to the smartwatch, you will receive the smartwatch box and its dock charger inside.

For further information, please contact the SERVICE CENTRE.

While the fix pin fits the strap hole properly, the strap should not easily open.

For further information, please contact the SERVICE CENTRE.

M-02 is designed with easy click spring bar so you can change straps by yourself easily.

You should normally re-connect to the smartphone and complete the update through M-02 APP will fix it. Make sure phone with good condition of internet access. Or please contact Morellato Service Center for assistance.

You shall enter the APP and follow these steps: Device>> Daily Heart Rate setting >> turn the button on>> choose 30 min / 60 min / 120 min

You shall enter the APP and follow these steps: Smartwatch>> All Day Blood Pressure setting >> Blood Pressure detection interval >> choose 30 min / 60 min / 120 min

Here the following steps: From the APP: Smartwatch>> Factory reset; From the watch: Settings >> Reset

Here are the following steps: From the clock: swipe left from the main screen >> Language

Here are the following steps: From the clock: Settings >> Brightness

The M-02 device can be used to remotely control your phone's music player and also as a speaker. To adjust the functions follow these steps: 1) button the CALL CONNECTION button on the smartwatch by touching it (it will change from white to a light blue color); 2) go to the BT settings page of your phone and click on MORELLATO M-02 CALL to connect it to the smartwatch: once connected you will see the CALL CONNECTION key symbol on your smartwatch turn blue 3) open the music player on your phone and make sure it is connected to the internet 4) from the clock open MUSIC (main menu >> MUSIC) 5) now you can control your phone music player directly smartwatch

You shall enter the APP and follow this step: Notifications >> turn off the APP you don't want receive notification from.

First of all make sure your smartphone is connected via BT and allowed to share notifications and details with the smartwatch. If the notifications still don't work, you need to log into the APP and follow this step: APP >> Notifications >> Check if you have activated the notification switch for the related APP

You shall enter the APP and follow this step: Smartwatch>> Set the target

We do not store your personal data in any way and are used exclusively to offer you a more personalized experience with the APP

This kind of data is not compulsory but it is only needed for a better calculation and management of your sports activity and for HR and BP monitoring.

You have to log in to the APP and follow this step: Main >> Select the orange icon of the person at the top left >> Click on the profile icon >> change the data you want

Normally you will automatically receive FW / UI updates, but you can check if the latest version is already installed directly from the APP (APP >> Smartwatch >> Firmware version >> if the latest version is already installed, a pop up message saying "the version is already up to date"

It is automatically synced with the phone time when it's connected. In case of any discrepancies, make sure the device is connected

You may try to ask your question to the SERVICE CENTER for further clarifications

Here the following steps: from the APP: Main >> Profile (the top-left one person icon) >> Manual

We suggest to trying unpairing completely the BT from the phone and also reset the device (if screen is moving). Then keeping it fully charged and trying to connect again the device, you shall check if any firmware update is available from the APP.

You shall put the watch on the charger to light it up, or if it has enough power try to push the side button to light it up or try a long push to turn it on.

You can choose between 6 watch faces directly from the smartwatch: to do this, press and hold on the main page of the smartwatch and then scroll sideways to choose the desired watch face. The 6 watch faces displayed in the smartwatch can be chosen directly from the APP from a total of 12 available watch faces (APP >> Smartwatch >> Replace the dial >> select the desired watch faces (up to a maximum of 6) and click START SYNCHRONIZATION to synchronize them on the smartwatch.

Obviously the smartphone vibrates when it is properly connected to the smartwatch. If you do not want to receive notifications from an app or more than one, you must enter the APP and follow these steps: Notifications >> from the list you can disable notifications from the APP from which you do not want to receive notifications.If you want to remove the vibration we suggest you activate the DO NOT DISTURB mode if the vibration bothers you: from the APP: Smartwatch >> Do not disturb from the smartwatch: swipe down from the smartwatch main page to get to the shortcut menu >> tap on the moon icon to activate the DO NOT DISTURB mode

Here are the following steps from the watch: Settings >> Vibration level >> 0

Like all smartphones, the screen of the M-02 smartwatch does not work well if the display is wet, so keep the screen away from sweat or water. Also make sure that the device does not receive strong impacts that could damage it. If it's not a water issue, make sure the UI and firmware are up to date and, if so, do a smartwatch data reset. If it still does not work, contact the Morellato Assistance Center for assistance.

There is no need to keep it open all the time. The watch will re-connect automatically with your phone if you active M-02 App again.

Yes.

No you can't

No, M-02 App supports only one phone with one watch per session

The sensor requests a little bit tight contact to your skin to detect the Heart Rate and Blood Pressure. You can try to wear the watch tighter but be aware of no hurting your wrist.

The sensor is not a medical level or high performance apparel and it requests a little bit tight contact to your skin to detect the Heart Rate and Blood Pressure. You can try to wear the watch tighter but be aware of no hurting your wrist.

You shall enter the APP and follow this step: Main >> Heart Rate >> it will be displayed the Heart Rate chart. You can follow the same procedure for Blood Pressure.

Enter the APP and follow these steps: Smartwatch >> Remote camera >> press the side button on your M-02 to take a photo

As a normal stopwatch you may just start and pause / reset the total time counting on the display.

M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.

M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.

M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.

M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.

M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.

No, M-02 is an IP67 device so it does not support diving for long periods of time.

Since M-02 is an IP67 device therefore it is water proof and it should not have any problems even with heavy rain.

Make sure your phone can access internet and the BT is well connected: if that, watch will capture and display the weather automatically after connecting.

Here are the following steps: from the APP: Smartwatch >> Do Not Disturb; from the smartwatch: swipe down from the smartwatch main page to get to the shortcut menu >> tap on the moon icon to activate the DO NOT DISTURB mode

To make sure you don't have trouble getting notifications on your Android device, you need to follow all these steps: 1) SETTINGS >> CONNECTIONS >> BLUETOOTH >> Pair and connect the MORELLATO M-02 device 2) SETTINGS >> APPS >> MORELLATO M-02 >> NOTIFICATIONS >> Activate SHOW NOTIFICATIONS 3) SETTINGS >> APPS >> MORELLATO M-02 >> PERMISSIONS >> Click on the functions you want to authorize and select ALLOW 4) SETTINGS >> APPLICATIONS >> MORELLATO M-02 >> BATTERY >> allow background activities of the APP.

Make sure that the smartwatch is well connected to the APP and that it is worn correctly during training.

As a normal stopwatch you may just start and pause / reset the total time counting on the display.

They will be synchronized immediately while the APP is on

Every device can have a slight different ways to calculate steps due to different hardware. Try a wear the device properly to ensure the most accurate step calculation.