FAQ M-04 COLLECTION
PAIRING
PAIRING AND CONNECTIVITY - Why is my smartwatch not connecting to the mobile?
The phone operating system may interrupt / close the APP activity in the background for some reasons (such as energy saving, system optimization, etc ...); if you don't use the MORELLATO M-02 App on your phone for a long time this could happen. But the watch will automatically reconnect to your phone only after a few seconds of activating the M-02 app.
PAIRING - Why can't I pair the smartwatch with the App?
To correctly pair the smartwatch with the smartwatch APP, first make sure that BT is turned on on your smartphone. Then from the main menu of the APP >> Smartwatch >> Add device >> select MORELLATO M-02 with the same BT MAC you find in the watch menu under the INFO item and wait until it connects. Once connected you will receive a notification asking you for authorization to pair your smartphone with the smartwatch, then click on PAIR. Then go to the BT section of your smartphone and you should see the MORELLATO M-02 device connected, if not, tap it to connect.
PAIRING - How do i unpair my smartwatch and mobile phone? Do I lose my data?
You can unpair your smartwatch by following these steps: APP>> Device >> Unpair device Or you can dissociate the smartwatch directly from your phone settings: -Android: Settings >> Connections >> Bluetooth >> Associated Devices >> click on the wheel to the right of MORELLATO M-04 >> UNPAIR. -iOS: Settings >> Bluetooth >> Click on the info icon to the right of MORELLATO M-04 >> Forget this device. Once unpaired the data will not be lost, but the smartwatch and the phone will no longer be connected. To re-establish the connection between the two you will need to follow the steps to associate them again.
UPDATE - How do I know if the App and the watch FW are updated to the latest version?
To check if the APP is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can check the APP version through the APP itself: APP>> Me >> at the end of the page you find the APP version. You can check the Firmware update via the APP by following these steps: APP>> Device>> Firmware Upgrade>> The message "No update available" should appear if the Firmware is already updated to the latest version.
COMPATIBILITY - Which phones are compatible with my smartwatch?
M-04 supports IOS smartphone version 13.0 or later / ANDROID 10.0 or later; you can check your smartphone version: IOS: Settings >> General >> About ANDROID: Settings >> About Phone >> Software information >> Android Version
CONNECTIVITY - How far can my smartwatch be from my phone to stay connected?
The smartwatch can stay connected obstacles-free at least 10 meters and max 20 meters depending on the quality of the Bluetooth.
CONNECTIVITY - Why even if my smartwatch is connected to the mobile phone, when I receive a phone call it does not notify me on the smartwatch?
The phone call notification is active only when the APP can get the permission from your phone. It is required at the beginning of the first connection in the APP and you should choose ALLOW to authorize the APP. For Android devices you can check the phone settings by following these steps: Settings >> APPS >> Sector&MORELLATO >> Permissions >> make sure Phone permission is authorized, as well as Call logs and so on permissions. Finally, check in the APP if the CALL NOTIFICATION setting is active (APP >> Device >> Notifications >> Call)
CONNECTIVITY - Why does the smartwatch often disconnect?
The device need to be kept close to the smartphone and with BT active and battery charged, if so it should not disconnect.
CONNECTIVITY - Why is my smartwatch not transmitting data to the phone?
First of all make sure smartwatch and smartphone are correctly paired. Sports / health data will be uploaded and updated in the phone APP while you activate the APP, you just need to wait a few seconds. Make sure the BT is well connected. Also make sure you have the latest version of the APP installed: APP >> Profile >> Information and check on the App Store if there are new updates. Also make sure you have installed the latest version of the FW: from the main menu of the APP >> Smartwatch >> Firmware update >> a pop up message should appear informing that there is no update available in case the current version of FW is already the most up-to-date. Finally, make sure the APP is allowed for a background activity:for Android devices: Settings >> Applications >> MORELLATO M-02 >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.
SYNCHRONIZATION - How often do my smartwatch and mobile phone sync?
Synchronization is instant while the APP is on.
SYNCHRONIZATION - Can I perform manual synchronization?
No you can't. Only automatic synchronization is allowed. But in the App main page >> Home, you can pull down the interface to refresh the dada. First of all make sure that your smartwatch and smartphone are correctly paired. The sports / health data will be uploaded and updated in the phone APP while you activate the APP, just wait few seconds. Make sure the BT is well connected. Also make sure you have the latest version of the APP installed: To check if the APP is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can check the APP version through the APP itself: APP>> Me >> scrolling down untill the end of the page you can see the APP version. Also make sure you have the latest FW version installed: APP>> Device>> Firmware Upgrade>> The message "No update available" should appear if the Firmware is already updated to the latest version. Finally, make sure the APP is allowed for a background activity: For Android devices: Settings >> APPS >> Sector&Morellato >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.
CALLING - How can I allow the smartwatch to be able to make and/or receive calls?
In order to receive calls correctly, firstly make sure that the M-04 device is connected to your smartphone: a. on your smartphone turn on Sector & Morellato Smartwatches App, in the Home page you can see the pairing stauts and make sure it is "Connected". b. on your M-04 smartwatch turn on the screen main watch face >> Swipe down the pull down quick-access-menu>> tap on the BT call icon and make sure it could be activated by turning blue. if it is not possible to activated in blue color, unpair the device and do the pairing process to try again. Make sure the APP has the relevant permission. To check, follow these steps on your smartphone: - Android: Settings >> APPS >> Sector&Morellato app >> Permissions >> check that the permissions for PHONE and CALL LOGS are active. make sure that incoming call waiting is turned on. You can check it from the APP by following these steps: - iOS: APP main menu >> Device >> Notifications >> turn on "Call" button. - Android: APP main menu >> Device >> Notifications >> turn on "Call" button
CALLING - How can I deactivate the possibility of making the smartwatch able to make/receive calls?
If you want the smartwatch to not be able to receive any calls, please turn off the incoming call alert from the APP: - iOS: APP main menu >> Device >> Notifications >> turn off "Call" button- Android: APP main menu >> Device >> Notifications >> turn off "Call" button. You can also simply turn off the BT call function on your smartwatch: - on your M-04 smartwatch turn on the screen main watch face >> Swipe down the pull down quick-access-menu>> tap on the BT call icon and make sure it is turning off in black background with white icon. In this way the smartwatch will not receive call either the other BT voice functions.
ASSISTANCE
ASSISTANCE - I have not found an answer to my question. Who can I contact?
For further clarifications, please contact the dedicated service at: 049 9323887. The service operates at the following times and days: Tuesday 3 p.m. - 5 p.m; Wednesday 3 p.m. - 5 p.m; Thursday 9.30 a.m. - 12.30 p.m.
SERVICE CENTER - I have to send my watch to the service center, what can I do?
You may try to ask your question to the SERVICE CENTER for further clarifications
BATTERY, POWER AND CHARGING
OTHER - Why did my smartwatch turn off?
In order to turn on the smartwatch try a long push on the side button or put the watch onto the charger, make sure it is charged enough.
BATTERY - How long does my smartwatch battery last?
The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. Generally the higher the brightness level on the smartwatch, the lower the battery lasting.
BATTERY - How do I know if my smartwatch is charging?
Charging animation will be shown while smartwatch is charging
BATTERY - Why is my smartwatch not charging?
You shall check whether the two charging base metal pillars are correctly fit into watch backside charge points or not
BATTERY - How long does it take to charge my smartwatch?
Charging time will be around 2-3 hours.
BATTERY - How do I know if my smartwatch battery is low and I need to recharge it?
There's a battery icon on watch display which shows the battery level.
BATTERY - Why does my smartwatch not turn on?
Like smartphone, after a long time of no using, also the battery watch will loose power. It's normal and, after charging the watch, it will start running regularly.
RECHARGE - the watch charges to 100% after a while without using the functions, it discharges immediately.
The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. If battery loose power too fast, please contact Morellato Sevice Center for help.
RECHARGE - I have charged the watch to 100% but once removed from the holder it does not turn on anymore
You shall push side button to light up the screen. If the watch can not turn on, please contact Morellato Service Center for help.
RECHARGE - The watch only works when it is charging
The watch actually doesn't work when charging, it only shows the charging animation.
STRAP AND ACCESSORIES
ACCESSORIES - What comes with my smartwatch?
In addition to the smartwatch, you will receive the smartwatch box and its dock charger inside.
ACCESSORIES - Can I buy a new battery charger?
For further information, please contact the SERVICE CENTRE.
STRAP - Is it normal for the strap to open easily?
While the fix pin fits the strap hole properly, the strap should not easily open.
Are there any replacement straps? Where can I buy them?
For further information, please contact the SERVICE CENTRE.
STRAP - Can I change the strap on my smartwatch by myself?
M-02 is designed with easy click spring bar so you can change straps by yourself easily.
CONFIGURATION
UPDATE - I have trouble installing updates, or I get an error message while updating my watch. What should I do?
You should normally re-connect to the smartphone and complete the update through M-02 APP will fix it. Make sure phone with good condition of internet access. Or please contact Morellato Service Center for assistance.
BLOOD PRESSURE - Can I change the frequency with which the smartwatch detects blood pressure?
You shall enter the APP and follow these steps: Smartwatch>> All Day Blood Pressure setting >> Blood Pressure detection interval >> choose 30 min / 60 min / 120 min
CONFIGURATION - Come ripristino le impostazioni predefinite del mio smartwatch?
Here the following steps: From the APP: Smartwatch>> Factory reset; From the watch: Settings >> Reset
LANGUAGE - Come faccio a cambiare lingua al mio smartwatch?
Here are the following steps: From the clock: swipe left from the main screen >> Language
BRIGHTNESS - Can i change the brightness of my smartwatch?
Here are the following steps: From the smartwatch main menu >> Settings >> Brightness. Otherwise brightness can also be adjusted in the shortcuts section, which can be found by swiping to the right in the home display.
MUSIC - How do I use the MUSIC function?
You can control your smartphone's music player directly from your smartwatch, but it requires that the Blue Tooth icon is activated: Swipe down from the main watch face to pull down the quick-access menu, tap on the BT call icon and make sure it could be activated by turning blue. if it is not possible to activated in blue color, unpair the device and do the pairing process to try again. -once connected to the smartphone, by entering the MUSIC section of the smartwatch, it will be possible to remotely control the music player used in the phone: it will be possible to play / pause /resume music playback or play next.
NOTIFICATIONS - I only want to receive notifications from some Apps. How do I do it?
You shall enter the APP and follow this step: Notifications >> turn off the APP you don't want receive notification from.
NOTIFICATIONS - I am not receiving notifications. How can I do?
First make sure your smartphone is connected via BT and allowed to share notifications and details with your smartwatch. If the notifications still don't work, you need to access the APP and follow this step: APP >> Device >> Notifications >> Check if you have turned on the notification switch for the related APP. Also make sure that the DO NOT DISTURB mode in the APP is turned off: APP>> Device>> Do Not Disturb>> Turn Off.
STEPS - Can I change my daily step goal?
You shall enter the APP and follow this step: Smartwatch>> Set the target
PROFILE - How are my personal data used?
We do not store your personal data in any way and are used exclusively to offer you a more personalized experience with the APP
PROFILE - Why do I have to provide my birthday, height, weight and sex data?
This kind of data is not compulsory but it is only needed for a better calculation and management of your sports activity and for HR and BP monitoring.
PROFILE - How can I edit my profile?
You have to log in to the APP and follow this step: Main >> Select the orange icon of the person at the top left >> Click on the profile icon >> change the data you want
SOFTWARE - Can I update my smartwatch software?
Normally you will automatically receive FW / UI updates, but you can check if the latest version is already installed directly from the APP (APP >> Smartwatch >> Firmware version >> if the latest version is already installed, a pop up message saying "the version is already up to date"
TIME - How do I set the time on my smartwatch?
It is automatically synced with the phone time when it's connected. In case of any discrepancies, make sure the device is connected
WARRANTY
WARRANTY - What does the warranty cover?
You may try to ask your question to the SERVICE CENTER for further clarifications
MANUAL
MANUAL - Where can I find the manual for my smartwatch?
Here are the following steps: From the APP >> Me >> User Manual. Or visit the MORELLATO website and scroll down to USEFUL INFORMATION >> Instruction manuals.
TOUCHSCREEN E DISPLAY
DISPLAY - The screen is no longer responding, how do I unlock my smartwatch?
We recommend that you try unpairing your smartwatch and smartphone and also resetting your smartwatch. Then, after having fully charged it, you can try to reconnect the device. You need to check if there is a firmware update available from the APP: APP>> Device>> Firmware Upgrade>> The message "No update available" should appear if the Firmware is already updated to the latest version.
DISPLAY - The screen has gone black. What can I do?
You shall put the watch on the charger to light it up, or if it has enough power try to push the side button to light it up or try a long push to turn it on.
DISPLAY - Can I change the look of the screen?
You can choose between 10 watch faces directly from the smartwatch: to do this, press and hold on the main page of the smartwatch and then scroll sideways to choose the desired watch face. Users can create their own watch faces through the app. Go to the app >> device >> watch face>> custom watch face.
DISPLAY - Why does my smartwatch vibrate when I get notifications?
Obviously the smartphone vibrates when it is properly connected to the smartwatch. Once you receive notifications in the smartphone you will receive them also in the smartwatch. If you don't want to receive notifications from an app or more than one, you have to enter the APP and follow these steps: Device >> APP notifications >> from the list you can disable notifications from the APP from which you don't want to receive notifications. Another way to remove notifications is: to activate the DO NOT DISTURB mode if the vibration bothers you. Once the DO NOT DISTURB mode has been activated, the smartwatch will not vibrate but at the same time you will no longer receive notifications: From APP >> Device >> Do Not Disturb. Otherwise, through the watch: Settings >> Vibration level >> 0
DISPLAY - Can I remove the vibration?
If you don't want to receive notifications from an app or more than one, you have to enter the APP and follow these steps: Device >> APP notifications >> from the list you can disable notifications from the APP from which you don't want to receive notifications. Another way to remove notifications is: to activate the DO NOT DISTURB mode if the vibration bothers you. Once the DO NOT DISTURB mode has been activated, the smartwatch will not vibrate but at the same time you will no longer receive notifications: From APP >> Device >> Do Not Disturb. Otherwise, through the watch: Settings >> Vibration level >> 0
TOUCHSCREEN - The touchscreen of my smartwatch no longer works. What can I do?
Like all smartphones, the screen of the M-02 smartwatch does not work well if the display is wet, so keep the screen away from sweat or water. Also make sure that the device does not receive strong impacts that could damage it. If it's not a water issue, make sure the UI and firmware are up to date and, if so, do a smartwatch data reset. If it still does not work, contact the Morellato Assistance Center for assistance.
USE
APP - Can I close the M-02 App on my mobile phone or do I have to keep it open all the time?
Once the watch has been associated with the APP, it is not necessary to keep the latter open for the watch to perform its functions. For Android make sure the APP is "not optimized" to continue receiving data: Phone settings>> APPS>> Sector&Morellato >>Battery >> Check that the battery usage is "NOT OPTIMIZED".
APP - If I uninstall the app, do I lose all the data?
Yes.
APP - Can I send the recorded data on the App to other Apps?
No you can't
APP - Can I pair more than one device with the App at the same time?
No, M-02 App supports only one phone with one watch per session
HEARTBEAT - Why does it count at most 100 heartbeats?
The sensor requests a little bit tight contact to your skin to detect the Heart Rate and Blood Pressure. You can try to wear the watch tighter but be aware of no hurting your wrist.
HEARTBEAT - Why are the data different from my heart rate monitor that I use for sports?
The sensor is not a medical level or high performance apparel and it requests a little bit tight contact to your skin to detect the Heart Rate and Blood Pressure. You can try to wear the watch tighter but be aware of no hurting your wrist.
HEARTBEAT - Can I see my heartbeat history?
You shall enter the APP and follow this step: Main >> Heart Rate >> it will be displayed the Heart Rate chart. You can follow the same procedure for Blood Oxygen. You can switch between day, week and month graphs.
CAMERA - How do I use the smartwatch for remote shooting with my smartphone?
Enter the APP and follow these steps: Device >> remote shutter. In the SMARTWATCH: tap the camera icon in the center of the smartwatch (or the side button) to take a photo from your smartphone. On an iOS device, check that you have given your consent for the photo taken to be saved directly to the image gallery of your smartphone: Smartphone settings>> Sector&Morellato APP>> Photos >> Select "All photos".
STOPWATCH - How does the STOPWATCH work?
As a normal stopwatch you may just start and pause / reset the total time counting on the display.
WATERPROOF - It went out after it got splattered with water.
M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.
WATERPROOF - I washed my hands and the watch froze and it’s not responding to commands
M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.
WATERPROOF - Water has entered
M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.
WATERPROOF - Is my smartwatch water resistant?
M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.
WATERPROOF - I forgot to take off the smartwatch before taking a shower, could it have been damaged?
M-02 is an IP67 device so it is waterproof in case of hand washing and strong jets of water. However, we recommend NOT to wear it in environments with a high concentration of steam or with the use of soap or detergents.
WATERPROOF - Can i dive with the smartwatch?
No, M-02 is an IP67 device so it does not support diving for long periods of time.
WATERPROOF - I took the rain for an hour on a mountain hike and now it works badly. What should I do?
Since M-02 is an IP67 device therefore it is water proof and it should not have any problems even with heavy rain.
WEATHER FORECAST - Why is the weather not displayed?
Make sure your phone can access internet and the BT is well connected: if that, watch will capture and display the weather automatically after connecting.
DO NOT DISTURB - How do I activate / deactivate do not disturb mode?
Here are the following steps: from the APP: Smartwatch >> Do Not Disturb; from the smartwatch: swipe down from the smartwatch main page to get to the shortcut menu >> tap on the moon icon to activate the DO NOT DISTURB mode
NOTIFICATIONS - I own an Android smartphone and I have problems in receiving notifications on the smartwatch.
To make sure you don't have problems receiving notifications on your Android device, you need to follow all these steps: 1) PHONE SETTINGS >> CONNECTIONS >> BLUETOOTH >> Pair and connect the Sector M-04 device. 2) PHONE SETTINGS >> APPS >> Sector&MORELLATO app>> NOTIFICATIONS >> Activate SHOW NOTIFICATIONS. 3) PHONE SETTINGS >> APPS >> Sector&MORELLATO app >> PERMISSIONS >> Click on the features you want to authorize and select ALLOW. 4) PHONE SETTINGS >> APPS >> Sector&MORELLATO app >> BATTERY >> allow background activity of the APP. 5) APP main menu >> Device >> Notifications >> turn on "Call" button. 6) switch off in both smartwatch and APP the DO NOT DISTURB function.
STEPS - It does not record the distance traveled
Once the smartwatch has been paired with the mobile phone, the number of daily steps taken should be regularly recorded. You can view the distance traveled and calories burnt in the APP>> Home>> Total steps. It is possible to see the distance traveled also through the smartwatch >> Main Menu >> Steps. If the problem is not solved, please contact the Customer Service.
STEPS - Why doesn't the pedometer work on my smartwatch?
Once the smartwatch has been paired with the mobile phone, the number of daily steps taken should be regularly recorded. You can view the distance traveled and calories burnt in the APP>> Home>> Total steps. If the problem is not solved, please contact the Service centre.
STEPS - Why is the App not updating the number of steps?
First check if the smartphone and smartwatch are connected through BT. Once the smartwatch has been paired with the mobile phone, the number of daily steps taken should be regularly recorded. You can view the distance traveled and calories burnt in the APP>> Home>> Total steps.
STEPS - Why is the number of steps shown on my smartwatch different from that shown in other APPs I use?
Every device can have a slight different ways to calculate steps due to different hardware. Try a wear the device properly to ensure the most accurate step calculation.
Entra nell'APP e segui questo passaggio: Principale >> Pressione sanguigna, verrà in questo modo visualizzato il grafico della pressione sanguigna. È possibile seguire la stessa procedura per la frequenza cardiaca
BUTTON - What is (are) the button (s) for?
Button is used mostly to going back to the main page, but also to turning on/off the device. Please go to the user manual in the phone APP for more details
BUTTON - The button is stuck
Please try to push and pull it slightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.
BUTTON - The button no longer works
Please try to push and pull it slightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.
REACTIVATION - Can i erase all data on my smartwatch?
You can do a device reset directly from the smartwatch itself by following these steps: From the smartwatch>> Swipe up or down from the main menu >> Settings >> Reset.
TELEPHONE BOOK - Why can't I see the address book?
To be able to view the address book on your smartwatch you must first synchronize your contacts: from the APP: Smartwatch >> Synchronize contacts >> Select the contacts you want to synchronize. Once the synchronization is complete you will see the contacts on the smartwatch address book
TELEPHONE BOOK - Why is the speaker not working?
Once your watch has been paired with the APP, open the drop-down menu by swiping down on your watch's home screen. Once the drop-down menu is open, click on the "phone & BT" icon to activate the function. Once activated, the icon will turn blue and you can now use the speaker to make calls directly from the smartwatch. Also make sure the volume is turned up high enough by checking it from your phone.
CALLING - When I get a call I don't hear who's calling.
First of all, make sure that the watch is paired with the APP and the phone volume is high enough. Also make sure the "Do not disturb" function is turned off. On Android phone check the permissions for SECTOR & MORELLATO SMARTWATCHES App and make sure "call logs" and "phone" are allowed: Phone Settings>> Apps>> SECTOR & MORELLATO SMARTWATCHES >> Permissions >> Make sure the necessary permissions are allowed. Now open the drop-down menu by swiping down on your watch's main screen. Once the drop-down menu is open, click on the "phone & BT" icon to activate the function. Once activated, the icon will turn blue. At this point your watch will receive incoming calls and you will be able to communicate directly through the watch itself.
CALLING - Why can't I call?
To answer a call from the smartwatch, the M-04 bluetooth device must be connected to the smartphone. Once your watch has been paired with the APP, open the drop-down menu by swiping down on your watch's home screen. Once the drop-down menu is open, click on the "phone & BT" icon to activate the function. Once activated, the icon will turn blue and at this point you will be able to receive/make calls directly from the smartwatch. On android phone check the permissions for SECTOR & MORELLATO App and make sure "call logs" and "phone" are allowed: Phone Settings>> SECTOR & MORELLATO >> >> Permissions>> Make sure required permissions are allowed. Make sure the DO NOT DISTURB mode is turned off.
CALLING - Why do I sometimes fail to answer on my watch when I receive a call on my mobile?
To answer a call from the smartwatch, M-04 CALL bluetooth button must be connected to the smartphone. To connect the phone with M-04 CALL you will have to scroll down from the main page of the smartwatch and check if the CALL CONNECTION icon is connected (if it is connected it should have a total blue color). If not connected, uppair your smartwatch from the App and download the latest App to pair it again. From the App >> Me >> pull down to the bottom you can find the App version.
CALLING - When I get a phone call, the caller's voice comes out distorted
You should also check the mobile phone signal and make call in a good condition and avoid calling on the train or a moving car. Normally the M-04 Speaker output is clear and stable, you can turn off the M-04 call button by touch on the pull-down quick menu the "Call and Bluetooth" icon, to check if on the smartphone the voice is abnormal or not. Of course you can touch again to turn it to blue to activate it.
CALLING - Posso alzare e abbassare il volume della telefonata?
Sì, puoi regolare il volume sia sul telefono che sull'orologio durante la chiamata.
CALLING - Can I raise and lower the volume of the phone call?
Yes, you can adjust the volume both on the phone and the watch during the call.
SLEEP - How is sleep monitored?
While you are sleeping with a M-02 watch, it will monitor your heart beat / blood pressure and your movements during your sleep. Then it provides a sleep report through our algorithm.
SLEEP - How should I check the sleep record from the APP?
If you want to monitor your sleep, make sure you go sleeping wearing your M-04 watch. You can see the record from SLEEP tab in the APP on the following day. You can also see the data collected during the night from the smartwatch>> Main Menu>> Sleep.
SLEEP - Can i see my sleep history?
You shall enter the APP and follow this step: Main menu >> Sleep, it will be displayed the Sleep chart.
SHUTDOWN - Can i turn off my smartwatch?
Yes, you can do this by long pressing the button or following these steps on the smartwatch: Settings >> Power off
SHUTDOWN - Do I lose all data if I turn off my smartwatch?
No. Data will be kept and after a re-connection you can review them from your phone APP.
SHUTDOWN - If I turn off my smartwatch, does it disconnect from the mobile phone?
Yes. If the watch is off, BT is off as well, so connection of course can't work.
SPORT - How do I register a sporting activity?
Here are the following steps: For iOS devices, make sure the MOTION & FITNESS setting is turned on (Settings >> Privacy & Security >> Motion & Fitness). From the APP: Sport >> Select the type of exercise by pressing the button on the right, then press GO to start the activity. Once the activity is finished, you will be able to see the data relating to it in the LAST WORKOUT section on the HOME page of the APP. From the smartwatch: Sport >> Select the sport. Once the activity is finished, you will be able to see the data relating to it in the LAST WORKOUT section on the HOME page of the APP. The activity will be saved if it is recorded for at least x minutes.
SPORT - Can I see my activity history?
You can view it directly from the phone APP: Main >> Last Workout
TIME - Does my smartwatch show the time even when it is not connected?
Yes, it will show the time correctly even after unpairing but it won't do it if powerd off or out of battery.
TIME -My smartwatch is reading the wrong time.
Time is synced from your smartphone, so make sure that the smartwatch is well connected with the BT. If time is still wrong, we suggest to reset the data of the device, manually disconnect from the BT and pair again.
PAIRING - I have an Android smartphone and I can't pair my smartwatch with the smartphone because the watch can not be detected in the smartphone APP. Moreover the smartwatch does not even appear on the BT section of my smartphone.
The smartwatch is designed to pair with only one smartphone at a time. If you can't find the watch in the Bluetooth list of the APP, please check if it is connected to another device. If this is the case, please unpair these two devices and try again with the desired smartphone. If, on the other hand, this is not the case, it is probably due to a position problem. On Android phone make sure location permission is turned on. To check it, follow these steps from your phone: Settings >> APPS >> Sector&MORELLATO >> Permissions >> Allow LOCATION permission. Of course, make sure the BT on your smartphone is turned on.
PAIRING - How can I send the data from my smartwatch to my mobile phone?
You need to download MORELLATO M-02 APP: you may download it from Google Play Store and App Store or with the QR code here below.
ALARM- Can I set an alarm on my smartwatch?
Yes, you can set up to 5 alarms directly from the Sector&MORELLATO APP>> Device >> Alarm>> Add. Otherwise, you can also set the alarm through the smartwatch: Main Menu >> Alarm>> Press on + and add your alarm
ALARM - How does the alarm work?
When the alarm sounds, the smartwatch starts vibrating and the display shows the time you set the alarm in the APP. It will automatically stop playing after 15 vibrations.
PAIRING - Why is my smartwatch not connecting to my smartphone?
Check that the smartwatch is not connected to other devices. Try to: 1. Reset the smartwatch: Main menu>> Settings>> Reset. 2. If the smartwatch was connected to an iOS device, go to that iPhone: Settings>> Bluetooth>> Select the M-04 connections and disconnect from the device. 3. For Android also check that all permissions have been given to the APP: Cell phone settings>> APPS>> Sector&MORELLATO app>> Permissions>> Click on the functions you want to authorise. Your phone's operating system may interrupt/close the background APP activity for some reasons (such as power saving, system optimization, etc...); if you don't use Sector&MORELLATO app on your phone for a long time it might happen. But the watch will automatically reconnect to your phone only after a few seconds after activating the Sector&MORELLATO app.
VOICE ASSISTANT - How does the voice assistant work?
Go to voice assistant on your smartwatch>> touch the screen (Voice Assistant) >> make voice command. To use this functionality, make sure the phone is paired through BT connection.